The last 2 days we’ve been upgrading our Banner shadow system to not quite the most recent version available. The accounting department has a support contract with RSM McGladrey, so we’ve had an onsite consultant and a technical consultant via a remote access.
Initially, the onsite consultant seemed to be nothing more than the guy with the phone number to the tech. The tech was excellent, though some of his MS SQL knowledge was limited to just what he needed to do the job, mostly GUI, little scripting. He was excellent and well prepared.
The onsite guy came into his own once we got the clients upgraded. He has real world experience using the software and the accounting techs were listening closely for tips.
Overall, excellent experience.